Where do you ship from?
We dispatch worldwide from our distribution centre in New York, USA. Our harps are crafted at the Wood Sounds workshop in the UK.
Do you ship to my country?
Yes. We ship worldwide.
How long will my order take?
Processing takes 5–7 business days before dispatch. Worldwide delivery is estimated at 7–9 business days after dispatch, giving an estimated total of 12–16 business days from order to delivery. You will receive a confirmation email when your order is dispatched.
How much does shipping cost?
Shipping is calculated at checkout, so you see the exact cost before you pay.
Will I have to pay customs or import fees?
For orders inside the United States, we cover any customs charges. For orders outside the United States, your country may charge import duties or taxes when the package arrives. These fees are set by your government, not by us, and they are your responsibility.
Can I return my harp?
Yes. You have 30 days from the day your order arrives to request a return or exchange. The harp must be unused, in its original condition, and in its original packaging. Return shipping is paid by the customer.
My harp arrived damaged. What do I do?
Email us within 7 days of delivery with photos of the damage and the packaging. We will send you a replacement free of charge — you pay nothing for shipping. If we cannot replace it, we will give you a full refund.
How long is the warranty?
One year against manufacturing faults, starting from the day your order is delivered. Full details are on our warranty page.
How do I track my order?
We ship with UPS and FedEx. Your shipping email contains the tracking number and a link. See our order tracking page for help.
How do I contact you?
Email woodsoundsltd@gmail.com and we will get back to you.
