We ship every order with UPS or FedEx. Your shipping confirmation email tells you which carrier is handling your harp and gives you the tracking number.
Track your parcel
- UPS — track at ups.com/track
- FedEx — track at fedex.com/fedextrack
Enter the tracking number from your shipping email on the matching carrier's page.
How do I know which carrier has my order?
Your shipping email names the carrier. If you no longer have the email, the tracking number itself usually tells you:
- A number beginning with 1Z is UPS.
- A plain string of 12 or 15 digits is normally FedEx.
If you are still unsure, paste the number into both sites. Only the correct one will return a result.
How do I track my order?
When your harp ships, we send a shipping confirmation email containing your tracking number and a direct tracking link. Opening that link is the fastest way to see where your parcel is.
The email is sent when the order actually ships, not when you place it. If you ordered today, expect it shortly.
I can't find the shipping email
- Search your inbox for Wood Sounds.
- Check your spam, junk, and promotions folders. Shipping notifications are filtered there more often than people expect.
- Check the email address you used at checkout. It may not be the one you use day to day.
- Look for your original order confirmation email instead. It links to your order status page, which shows tracking once the order ships.
My tracking hasn't updated in a few days
This is normal and usually not a problem. UPS and FedEx tracking commonly goes quiet during:
- Long transit legs between sorting facilities
- Customs clearance on international orders
- Weekends and public holidays
International orders in particular can sit at a customs checkpoint for several days with no scan at all. If tracking has shown no movement for more than seven days, contact us and we will chase the carrier for you.
How long should delivery take?
Orders arrive in 5 to 8 business days after they ship. Full details, including customs and import fees, are in our shipping policy.
My tracking says delivered but nothing arrived
Before contacting us, please check:
- Around your property, including porches, side gates, and behind planters
- With neighbours, building reception, or a mailroom
- For a card advising a redelivery or a collection point
If it still has not turned up after 24 hours, email us with your order number and we will open an investigation with UPS or FedEx directly.
Still need help?
Email woodsoundsltd@gmail.com with your order number and we will look it up for you.