Every Wood Sounds harp is covered by a 1 year warranty against manufacturing faults, starting from the day your order is delivered.
What is covered
The warranty covers faults in how the harp was built. That includes:
- Cracks in the wood caused by a fault in construction
- Joints that separate, lift, or fail
- Warping or failure of the neck
If a covered fault appears within the first year, we will replace your harp. If that exact model is no longer available, we will replace it with an equivalent instrument or refund you in full.
What is not covered
The warranty covers build faults only. It does not cover:
- Strings. Strings are a wear item and stretch, dull, and break through normal playing.
- Damage from humidity or temperature. Wood cracks when it dries out. If a harp is kept in air that is too dry, too damp, or swinging between the two, the resulting damage is not a build fault.
- Accidental damage. Drops, knocks, spills, and impact of any kind.
- Normal wear. Surface scratches, finish marks, and gradual lever wear from playing.
- Work done by someone else. Repairs, modifications, or adjustments carried out by anyone other than us or a technician we have approved.
- Shipping damage. This is handled separately and more generously — see below.
My harp arrived damaged. Is that a warranty claim?
No, and you are better off. Damage in transit is covered by our return policy. Email us within 7 days of delivery with photos and we will send a replacement free of charge, with no shipping cost to you.
How do I make a warranty claim?
- Email woodsoundsltd@gmail.com with your order number.
- Attach clear photos of the fault, plus one photo of the whole harp.
- Tell us when you first noticed it and where the harp has been kept.
- We will review the claim and reply with the next step.
Please keep your order confirmation. We need proof of purchase to process a claim.
How do I protect my warranty?
Keep the harp in a room held between 40% and 60% relative humidity, away from direct sunlight, radiators, and air conditioning vents. Almost every crack we see in a wooden instrument comes from dry air rather than from how it was built.
Our harp care guide explains exactly how to do this.
Questions about your cover? Contact us and we will explain it in plain terms.