You have 30 days from the day your order arrives to request a return or exchange.
The harp must be unused, in its original condition, and in its original packaging.
Return shipping is paid by the customer.
To start a return, email woodsoundsltd@gmail.com with your order number. We will send you the return address. Please do not ship the item back before contacting us.
Once we receive and inspect the harp, we will refund your original payment method, or send an exchange if you prefer. Refunds usually appear within 5–10 business days.
If your order arrives damaged
If your harp arrives broken or damaged, we will send a replacement free of charge. You pay nothing for shipping.
Please email woodsoundsltd@gmail.com within 7 days of delivery with photos of the damage and the packaging. Photos help us claim from the courier.
If we cannot replace the item, we will give you a full refund.